Terms of Use

The Service

Netra Runtime provides a platform for running AI models, including model management, a playground for testing, and prepaid credit-based usage. The Service is offered “as available” and may evolve over time as we add, modify, or remove features.

Eligibility and your account

To use the Service you must be at least 16 years old (or the minimum age required in your jurisdiction) and able to enter into a binding contract. The Service is not directed to children below that age.

You create an account by signing in with an email address (via a magic link) or with a supported third-party identity provider (such as Google). You are responsible for keeping your account credentials and sign-in email secure, for all activity that occurs under your account, and for the accuracy of the information you provide (including the billing profile required to purchase credits).

You may close your account at any time. We may suspend or terminate accounts as described in Section 10.

Credits, billing, and taxes

The Service is billed on a prepaid credit basis.

• Purchasing credits. You may purchase credit packs at the prices shown in the Service. Credits are denominated such that one (1) credit corresponds to one (1) US dollar in value at the time of purchase, unless stated otherwise.
• Payment gateway. Payments are processed by our payment gateway provider, Doku. By purchasing credits, you also agree to Doku’s applicable terms and authorize Doku to charge your selected payment method. We do not store your full payment card details.
• Taxes. Prices shown in the Service may be exclusive of applicable taxes (such as VAT, GST, or sales tax). Final totals, including taxes, are calculated at checkout based on the billing information you provide. You are responsible for any taxes that are your obligation under applicable law.
• Consumption. Credits are consumed when you use metered features of the Service. Once consumed, credits cannot be restored.
• Refunds. Except where required by applicable law, purchased credits are non-refundable and have no cash value. Unused credits may be forfeited if your account is terminated for a breach of these Terms.
• Pricing changes. We may change prices, pack sizes, or the rate at which features consume credits. Changes apply to future purchases and consumption; credits already purchased remain valid at the credit rate in effect when consumed, subject to any expiration we communicate in advance.
• Invoices and tax IDs. If you provide a tax ID and business billing information, we will pass it to our payment processor so that invoices reflect the correct information.

Acceptable use

You agree not to use the Service to:

• violate any law, regulation, or third party’s rights, including intellectual property, privacy, and publicity rights;
• generate, store, or distribute content that is unlawful, harmful, harassing, defamatory, hateful, sexually exploitative of minors, or that incites violence;
• create or distribute malware, attempt to gain unauthorized access to the Service or other users’ accounts, probe or scan for vulnerabilities without permission, or interfere with the integrity or performance of the Service;
• reverse engineer, decompile, or otherwise attempt to extract the source code or underlying models of the Service, except to the extent that applicable law expressly permits;
• use automated means to scrape, mirror, or extract data from the Service beyond what is offered through documented interfaces, or to evade rate limits or access controls;
• resell, sublicense, or otherwise commercially exploit the Service in a way not permitted by these Terms;
• use the Service to make decisions that produce legal or similarly significant effects about a person without appropriate human review.

We may investigate suspected violations and take any action we believe appropriate, including warning, throttling, suspending, or terminating your access.

Your content; AI inputs and outputs

“Inputs” are the data, prompts, files, and other content you submit to the Service. “Outputs” are the results that the Service returns to you based on your Inputs.

• Ownership. As between you and us, you retain ownership of your Inputs and, subject to applicable law and these Terms, the Outputs generated for you. You are responsible for ensuring that you have all rights and permissions necessary to submit your Inputs and to use the Outputs.
• License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and otherwise use your Inputs and Outputs to operate, secure, and improve the Service, and to provide it to you. We will not use your Inputs to train shared, general-purpose models without your separate consent, except as needed to operate the Service for you.
• Output disclaimer. AI Outputs may be inaccurate, incomplete, biased, or otherwise unsuitable for your purpose. Outputs do not constitute professional advice (legal, medical, financial, or otherwise). You are responsible for reviewing Outputs before relying on them, and for any decisions made or actions taken based on them.
• No regulated decisions. Do not use the Service as the sole basis for decisions that have legal or similarly significant effects on individuals (for example, eligibility for credit, employment, housing, or healthcare) without appropriate human oversight and compliance with applicable law.

Intellectual property

The Service, including its software, models, designs, text, graphics, and other materials we provide, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted by implication, estoppel, or otherwise.

You may submit feedback, suggestions, or ideas about the Service. If you do, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose, without obligation to you.

Third-party services and privacy

The Service relies on and integrates with third-party services (including those described in our Privacy Policy, such as authentication, payment processing, and hosting providers). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

Changes to the Service and Terms

We may add, change, or discontinue parts of the Service at any time. We may also update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice (for example, in the Service or by email). Your continued use of the Service after a change takes effect means you accept the updated Terms. If you do not agree, stop using the Service and, if you wish, close your account.

Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if we reasonably believe you have violated these Terms or applicable law, if required by law or a third-party request, to protect the Service or other users, or for prolonged inactivity.

On termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive (including provisions on credits already consumed, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive termination.

Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that the Service will be uninterrupted, error-free, secure, or that any Outputs will be accurate or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you; in that case, such warranties are limited to the minimum extent permitted by law.

Limitation of liability

To the maximum extent permitted by law, in no event will Netra Runtime or its affiliates, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Service or these Terms, even if we have been advised of the possibility of such damages.

Our aggregate liability for any claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amount you paid us for credits in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars (USD $100).

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence.

Indemnification

You agree to defend, indemnify, and hold harmless Netra Runtime and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service, (b) your Inputs or Outputs, (c) your violation of these Terms or applicable law, or (d) your violation of any third-party right. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

Governing law and disputes

These Terms and any dispute arising out of or relating to them or the Service will be governed by the laws applicable to the entity that operates the Service, without regard to its conflict-of-laws rules. Where you reside in a jurisdiction whose consumer protection laws grant you mandatory rights, nothing in these Terms is intended to override those rights.

The parties will first try to resolve any dispute informally by contacting us at hello@netraruntime.com. If a dispute is not resolved within thirty (30) days, either party may pursue formal proceedings in a court of competent jurisdiction, except where applicable law requires a different forum or procedure (for example, arbitration or small-claims court available to consumers).

Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any other policies referenced here, are the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets, or by operation of law.
• Notices. We may give notices through the Service or by email to the address associated with your account.
• Force majeure. We are not liable for any delay or failure to perform due to events beyond our reasonable control.
• No agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.

Contact us

If you have questions about these Terms, contact us at hello@netraruntime.com.